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Before using Optimize Now you may want to configure optimization behavior to your desired needs inside the Fieldcode Admin Panel -> Dispatch -> Groups.

  1. Select a dispatch group in the Timeline that you want to optimize.
  2. Click on the magic wand arrow.
  3. Select Optimize Timeline.
  4. The tickets of today, only the ones placed on the Timeline, will be shuffled in best order by the Optimizer.
  5. The Optimizer Preview will appear.
  6. Click on Take Over to accept the optimization results.
  1. Select a dispatch group in the Timeline that you want to optimize.
  2. Click on the magic wand arrow.
  3. Select Optimize Now.
  4. Select the optimization interval.
    Today: Optimizes the current day (takes into consideration the time from midnight to midnight)
    Tomorrow: Optimizes the next day (takes into consideration the time from midnight to midnight for the next day)
    Defined duration: Allows you to optimize an interval up to one week and can also be used to optimize just one particular day in the future (by picking eg. 26.01. to 26.01.)
  5. Select if you want to optimize everything or only the tickets that are sitting on the Timeline.
    Optimize All: Every ticket that sits in the Dispatch tab will get optimized.
    Optimize Timeline: Only tickets that are already in the Timeline will get optimized.
  6. Click on Optimize Now.
  7. Wait for desired results.
    (The Optimization results may improve with time passing.)
  8. Click on Take Over.
  9. (Optional) Click on Minimize and Continue optimizing in the background (Optimization results may improve with time passing).
Steps 1 to 3
Steps 4 to 6
Step 7 to 8 - The Optimizer Preview lets you check the optimization results with various stats and a practical preview
Step 9: Clicking on TAKE OVER will result in tickets smartly moving from the Dispatch Tab of the Ticket Pool to the Timeline.
You are not happy with the Optimization results? 
No problem, you can easily undo the Optimization. Undoing the Optimization will move the tickets back to the Ticket Pool (except locked tickets).
  1. Click on the expand arrow right next to the magic wand.
  2. Click on Undo Optimize Now.
  3. Confirm the upcoming security prompt with Undo.
    Be advised that manual changes to tickets after the Optimization will also be affected by the Undo Optimization since they were technically part of the Optimization process.
Example of UNDO OPTIMIZATION
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