Welcome to the Fieldcode Manual
Tip: Start typing in the input box for immediate search results.
-
Quick Start
-
Release Notes
-
Short Overview
-
Work place
-
- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
-
- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
-
-
Admin panel
-
- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
-
Mobile App
-
Live Tracking
Last updated:
Optimize Now
Copy the URL link to this section to share
- Select a dispatch group in the Timeline.
- Click on the magic stick.
- Select the optimization interval. You can select between today, tomorrow or a defined duration (max. to 1 week!).
- Click on Optimize Now.
- Wait for desired results (Optimization results may improve with time passing).
- Click on Take Over.
- Optional: Click on Minimize and Continue optimizing in background (Optimization results may improve with time passing).
Undo Optimization
Copy the URL link to this section to share
You are not happy with the Optimization results?
No problem, you can easily undo the Optimization. Undoing the Optimization will move the tickets back to the Ticket Pool (except locked tickets).
- Click on the expand arrow right next to the magic stick.
- Click on Undo Optimize Now.
- Confirm the upcoming security prompt with Undo.
Be advised that manual changes to tickets after the Optimization will also be affected by the Undo Optimization since they were technically part of the Optimization process.
Table of Contents