Fieldcode Manual
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Quick Start
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Work Place
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- Manage Parts
- Assign Partners
- Interaction Buttons
- Workflow Buttons
- Ticket Info and COMS Buttons
- Schedule Tickets
- Edit Ticket Details
- Cancel Tickets
- Remove Tickets from the Ticket Clipboard
- Report Tickets
- Create Intervention Info
- Create Intervention Reports
- Cancel Appointments
- Clone Tickets
- Edit Privat Notes
- Inline Skill Editing
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Admin Panel
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- ServiceNow Connection
- Create Test Tickets
- Aliases Usage
- Workflows Usage
- What are Appearances in context of workflows?
- What are Buttons in context of workflows?
- What are Automations in context of workflows?
- What are Guides in context of workflows?
- What are Actions in context of workflows?
- Optimizer Settings
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- Automations Section Explained
- Workflows Usage
- What are Actions in context of workflows?
- What are Guides in context of workflows?
- What are Automations in context of workflows?
- What are Buttons in context of workflows?
- What are Appearances in context of workflows?
- Workflow Monitoring
- Ticket Automated Actions
- Custom Object Automated Actions
- Conditions Settings
- Indications Settings
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Fieldcode FMA app
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Customer Portal
Last updated:October 25, 2024
Admin panel
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This application is devised for administrators of the system, who adapt the system to the business needs.
The more configuration is applied in the Admin panel, the smarter Work place becomes.
From the Admin panel you can also conveniently connect with partner systems.
Parent sections:
- Access
- Process
- Dispatch
- Automations
- Dynamics
- Interfaces
Subsections:
- Users, Account, Permissions, …
- Projects, Lists, Customer Portal, …
- Workflows, Automated Actions, …
- Objects, Custom Fields, Forms, …
- Systems, Outgoing, Incoming, …
Some parts of the system are tied to different subscriptions, for example, the Dynamics section will only be accessible with an Enterprise subscription plan.
The Admin panel clusters into different sections where different goals can be achieved:
- Access: Your place to configure your user base, set permissions and initiate partner connections.
- Process: Your place to configure projects, customize the Customer Portal, …
- Dispatch: Your place to configure your dispatch groups, assign skills, create PUDO locations, …
- Automations: Your place to configure the system smartly with automation and workflow configs.
- Dynamics: Your place to customize Fieldcode even further (Enterprise required).
- Interfaces: Your place to connect Fieldcode with other third-party systems (In and Out).
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Automations configuration
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Dynamics configuration
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List view of an opened menu
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Tabs inside a selected item
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Menu for configuration
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