Fieldcode Manual

Tip: You can use filters for better results

Last updated:January 2, 2025

Ticket icons

Copy the URL link to this section to share

The icons displayed in the Ticket Pool are called Ticket Icons and can be configured by admins or users via the Admin panel. They are also referred to as Conditions and Indications in the Admin panel. To find out what the conditions or indications mean, simply hover over the alert to see additional information (e.g. appointment times).

ICONEXPLANATION
The ticket contains spare parts.
The ticket has an appointment date.
The ticket has been grabbed by somebody from the system.
The ticket has been grabbed by you.
The ticket has important information stored (typical indication, eg. too many repair attempts).
The ticket has a warning, this is one step before it gets critical, therefore needs attention.
The ticket is critical and needs urgent attention.
The ticket has been
escalated (eg. further advice needed etc. pp.)
The ticket is in a VIP status (eg. important customer).
The ticket is not optimizable by the optimizer. You can change this behavior for each ticket individually.
Was this topic helpful?
0 out of 5 stars
5 Stars 0%
4 Stars 0%
3 Stars 0%
2 Stars 0%
1 Stars 0%
5
How can we further improve this topic?
Please provide the reason for your vote. This will help us improve this topic.
Tags:
Navigation