Fieldcode Manual

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Last updated:August 11, 2025

About Ticket Colors

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In Fieldcode, ticket colors provide quick visual cues about the current status of a ticket and help you identify delays, priorities, and special conditions at a glance. Whether you’re scheduling, dispatching, or monitoring field operations, these colors make it easier to stay informed and take action when needed.

This guide explains what each color means, how delay indicators work, and what additional icons or stripes might appear on a ticket.

Why Ticket Colors Matter:

  • Instant Awareness: Know the status of a ticket without opening it.
  • Delay Detection: Spot potential or actual delays in real time.
  • Priority Handling: Identify escalated or VIP tickets quickly.
  • Optimized Workflow: Make smarter decisions when planning or reacting to field events.
COLORDESCRIPTIONSTATUSPHASE
Ticket color: Yellow striped - Status: Assigned - The ticket is assigned to an engineer. An appointment still needs to be scheduled with the customer.<br /> Ticket assigned to engineer, appointment not yet scheduledAssignedPre-Appointment
Ticket color: Yellow - Status: Proposed - The ticket has a proposed appointment with the customer. The ticket is not visible to the engineer.Proposed appointment, not displayed to engineerProposed
Ticket colour: Orange - Status: Scheduled - The ticket has a scheduled appointment with the customer. The ticket is not visible to the engineer.Scheduled appointment, not visible to engineerScheduled
Ticket color: Blue striped - Status: Published - The ticket is waiting for being synchronized with the FMA in order to be visible to the assigned engineer.Waiting to sync with FMA 2 App
PublishedSync & Execution
Ticket colour: Blue striped - Status: Synchronized - The ticket is visible in the assigned engineer's FMA and the service delivery currently takes place.Displayed in FMA 2 App, ready for serviceSynchronized
Ticket color: Blue and yellow underline - Status: Possible Delay - Triggers if the engineer did not start driving to appointment when indicated on the Timeline.Engineer hasn’t started driving on timeSynchronized - Possible Delay
Ticket color: Blue and red underline - Status: Delay - Triggers if the engineer did not start driving 15 minutes after indicated on the Timeline.<br /> Engineer is 15+ minutes late to start driving
Synchronized - Delay
Ticket color: Green striped - Status: Departure - An engineer is heading towards the ticket location.Engineer is heading to locationDepartureOn the Way
Ticket color: Green striped and yellow underline - Status: Departure - Triggers if the engineer did not put the intervention in progress after the appointment should have started.Engineer hasn’t started intervention on timeDeparture - Possible Delay
Ticket color: Green striped and red underline - Status: Departure - Delay - Triggers if the engineer did not put the ticket in progress 15 minutes after the appointment start.Engineer is 15+ minutes late to start interventionDeparture - Delay
Ticket color: Green - Status: Onsite - An engineer is at the ticket location.Engineer is at the locationOnsiteOnsite
Ticket color: Green and yellow underlineEngineer hasn’t reported appointment on timeOnsite - Possible Delay
Ticket color: Green and red underline - Status: Onsite - Possible delay - Triggers if the engineer did not report the appointment after the appointment end.Engineer is 15+ minutes late to report appointmentOnsite - Delay
Ticket color: Dark green - Status: Delivered - The ticket has been reported and the service delivery is done.Service delivery completedDeliveredCompletion
The ticket is briefly switching status due to a user action. May appear longer with slow internet - switch dates in the Timeline if a ticket persists in this status.Transition
Ticket color: Red - Status: Error - The ticket has an error. This can happen due to a data issue or other technical/processing problems. Please double-check on ticket/appointment data correctness and contact support in case the error persists or cannot be solved.Data or technical issue - check the Ticket details or contact SupportError

About Ticket Indicators

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These icons provide additional context about a ticket’s priority, status, or behavior in the system:

  • ⚡ Escalation
    Indicates the ticket has been escalated to a higher support level and may require urgent attention.

  • ⭐ VIP
    Marks the ticket as high priority, often linked to important customers or sensitive cases.

  • 🔒 Locked
    The ticket is locked and will not be moved or rescheduled by the Optimizer.

  • ❗ Overlap Warning
    Signals that multiple tickets are scheduled in the same time slot, which may cause conflicts.

  • 🎨 Project Stripe
    A colored stripe on the left side of the ticket shows the assigned project, helping differentiate tickets visually.

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