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Last updated:March 10, 2025

What are nodes?

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What is the difference between a node and a path?
  • The node is a point on the whole workflow path -> Basic/InterventionWait/CancelAppointment
  • The workflow path describes all the nodes that were required to reach a particular node -> Basic/InterventionWait/CancelAppointment
  • Basic is a node, InterventionWait is a node, and CancelAppointment is a node of the workflow path: Basic/InterventionWait/CancelAppointment

A workflow node is a point on the workflow path (eg. a ticket status) which can be customized in various ways.

The InterventionWait node which has the Basic Workflow node as a start point and connects also to the CancelAppointment node.

As mentioned above the workflow always moves horizontally back and forth (never vertically) between workflow nodes. Understanding this is crucial when it comes to defining custom workflows, which will be a feature that is planned to be released in later versions of the Workflow Designer.

Tree view with a horizontally moving workflow.
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