Fieldcode Manual
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Quick Start
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Work Place
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- Manage Parts
- Assign Partners
- Interaction Buttons
- Workflow Buttons
- Ticket Info and COMS Buttons
- Schedule Tickets
- Edit Ticket Details
- Cancel Tickets
- Remove Tickets from the Ticket Clipboard
- Report Tickets
- Create Intervention Info
- Create Intervention Reports
- Cancel Appointments
- Clone Tickets
- Edit Privat Notes
- Inline Skill Editing
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Admin Panel
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- ServiceNow Connection
- Create Test Tickets
- Aliases Usage
- Workflows Usage
- What are Appearances in context of workflows?
- What are Buttons in context of workflows?
- What are Automations in context of workflows?
- What are Guides in context of workflows?
- What are Actions in context of workflows?
- Optimizer Settings
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- Automations Section Explained
- Workflows Usage
- What are Actions in context of workflows?
- What are Guides in context of workflows?
- What are Automations in context of workflows?
- What are Buttons in context of workflows?
- What are Appearances in context of workflows?
- Workflow Monitoring
- Ticket Automated Actions
- Custom Object Automated Actions
- Conditions Settings
- Indications Settings
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Fieldcode FMA app
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Customer Portal
Last updated:June 27, 2024
Ticket icons
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The symbols that are displayed inside the Ticket Pool are called ticket icons and can be configured by admins or users via the Admin panel.
They are also referred to as Conditions and Indications inside the Admin panel.
To learn the conditions meaning or the Indications meaning simply hover your cursor over the alert to get additional information (eg. appointment times).
ICON | EXPLANATION |
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The ticket contains spare parts. | |
The ticket has an appointment date. | |
The ticket has been grabbed by somebody from the system. The ticket has been grabbed by you. |
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The ticket has important information stored (typical indication, eg. too many repair attempts). | |
The ticket has a warning, this is one step before it gets critical, therefore needs attention. |
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The ticket is critical and needs urgent attention. | |
The ticket has been escalated (eg. further advice needed etc. pp.) |
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The ticket is in a VIP status (eg. important customer). | |
The ticket is not optimizable by the optimizer. You can change this behavior for each ticket individually. |
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