You can easily create intervention reports automatically, which will then be visible and downloadable in the Attachments tab of the Ticket Details.
Intervention Reports contain crucial intervention details, like the service location, reporting details, work notes, and signatures of all parties, and can therefore assist with the organizational tasks of your company. When you create intervention info via the Create Intervention Report workflow button, a history entry will be created and the auto-generated intervention report will start to be visible and downloadable in the Attachments tab. The format of the intervention report will be in .pdf.

1. If the ticket published and resolved by the engineer you should be able to create Intervention reports.
2. Inside the Ticket Details click on the Create Intervention Report workflow button.