Ticket detail indicators:
If a ticket has been imported into the system a ticket detail indicator will be displayed here.

Import indications / Call number internal:
You can check the call number internal.

Project:
You can check the to the ticket assigned project.

Status:
You can check the current status of the ticket.

LSDT counter:
With the counter, you can check when the Latest Service Delivery time expires.

Contact details:
You can check the provided ticket contact details.

Location details:
You can check the provided ticket location details.

LSDT details:
You can check the precise Latest Service Delivery time in detail.
LSDT changes will also be reflected.
The first set LSDT time has “initial” in brackets.

Service Level Agreement details:
You can check Service Level Agreement details if they have been provided.

Appointment details:
You can check Appointment details, if they have been provided.

Call number external:
You can check the to the ticket-assigned Call number external if the number has been provided.

Timezone:
You can check the ticket timezone.
Knowing the current ticket time zone could be a piece of helpful information if you have to handle different tickets with different time zones. 

In Pending until:
You can check how long a ticket is still in the ticket clipboard.

Interaction buttons: The interaction buttons which can be found in the upper-right of the Ticket Details Header are explained in the dedicated interaction buttons topic and best practices sections.

Workflow buttons: The workflow buttons which can be found beneath the Ticket Details header are explained in the dedicated workflow buttons topic and best practices sections.

Ticket Details tabs: You can browse through all the different ticket tabs topics to learn more about the purpose of the many different Ticket Details tabs.