Fieldcode Manual
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Latest News
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Getting Started
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Work Place
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- Add Parts
- Assign Partners
- Action Buttons
- Ticket Details Buttons
- Ticket Info and COMS Buttons
- Schedule Tickets
- Edit Ticket Details
- Cancel Tickets
- Remove Tickets from the Ticket Clipboard
- Report Tickets
- Create Intervention Info
- Create Intervention Reports
- Cancel Appointments
- Clone Tickets
- Edit Privat Notes
- Inline Skill Editing
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Admin Panel
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FMA 2 App
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Customer Portal
Last updated:August 7, 2025
About Ticket Details Buttons
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The Ticket Details buttons appear depending on the status the ticket is in and are therefore very context-sensitive. Depending on the project and your access level (role), you may see different system and workflow buttons.
Where to control permissions for buttons?
- One can control permissions for the workflow buttons on the Permissions page
- The path is: Permissions -> Select role -> Security Resource -> Work place -> Component: Ticket Details -> Button: Workflow buttons
- You can also control other buttons and icons from that section.
About System Buttons
- Orange-filled buttons
- Allow you to perform system actions, like COMS, Schedule Ticket etc.
About Worfklow Buttons
- Orange-framed buttons
- Can proceed the ticket forth/back in the ticket/object workflow, like eg. Schedule ticket
- Enterprise: You can customize workflows, to create your own custom buttons and flows etc.
Pencil Buttons
- Indicate that a form will open
Accessing the Ticket Details Buttons
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Navigate to the Ticket Details → click on a matching button
About Ticket Details Buttons
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| Button | What it does |
|---|---|
| COMS | Lets you add info to the ticket, send emails to customers, or leave a comment. |
| CANCEL TICKET | Completely cancels the ticket. No further actions can be taken. |
| CANCEL APPOINTMENT | Cancels the appointment (only for unpublished tickets). |
| CLOSE | Closes the ticket. No further changes or actions are possible. |
| CREATE INTERVENTION REPORT | Generates a PDF with the intervention details and signature (if available). |
| CREATE INTERVENTION INFO | Generates a PDF with service delivery details. |
| EDIT | Allows you to update contact, address, device, delivery, or report data. |
| REPORT | Lets you report the current intervention (only for unpublished tickets). |
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