Fieldcode Manual

Tip: You can use filters for better results

Last updated:June 28, 2024

How to email filters/queries to colleagues

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You are able to share tickets with colleagues by clicking send filtered query link button  inside the Ticket Pool.

  1. Create a query by activating the filters you want to use.
  2. Click the email button inside the Expert tab.
  3. Your email app will start with the query pre-filled.
  4. Pick a sender etc. and click on Send in your email program.
The email button can be found in the upper-right part of the Expert tab
Quick tip

The How to query tickets topic explains how to use search queries and provides many examples to help you find specific tickets or sets of tickets.

Learn more about how to query for tickets
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