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Last updated:June 28, 2024

How to manually reschedule PUDOs

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If PUDO Pick-Up or PUDO Drop-off is required for a ticket, PUDOs will usually by default added automatically to the right spot in the Timeline.
This is usually the case if a ticket requires parts (which need to be pick-upped at a PUDO location for example) to be successfully resolved. 

However, it could be the case that a PUDO appointment needs manual rescheduling because of various reasons.
In this case, you have the option to manually reschedule the PUDO appointment, this is done as follows:

  1. Right-click on a PUDO location to open the context menu.
  2. Click on Reschedule PUDO appointment.
Rescheduling a PUDO appointment
  1. You will see the existing PUDO date in gray and the PUDO time in gray and you can configure the new PUDO date and time in the second row.
  2. Click on the calendar in the second row and select a new date from the calendar (New PUDO Date field).
  3. Enter a time in the second cell of the second row (New PUDO Time field).
  4. Click Save.
Rescheduling a PUDO appointment
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