Fieldcode Manual
Tip: You can use filters for better results
26 March 2025
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Features
The following list highlights new and exciting WP/AP/CP features.
New ban conditions for scheduling (AP/Users)
There may be various reasons why a certain engineer is not allowed to service a certain customer, e.g. due to a clause in a previous employment contract that prohibits it. That's why we offer the possibility to define ban conditions for engineers, so that tickets that fall under such conditions cannot be assigned to the engineer. (E.g. John Doe cannot be assigned to a ticket that takes place at "Random Factories" in "Paris").
We are excited to release the Workflow designer (AP/Workflows)
With the new Workflow designer it is possible to create & edit new custom/existing workflows. There is also the possibility to test/validate your workflows and we are really excited to see what our customers are able to achieve with this truly exciting Feature set (for Enterprise users).
More fields for you! (WP/Parts)
We are now displaying more fields on the parts forms and parts sections on the Work place and in the Admin panel. The parts form now displays the Entry ID; Stock; Condition; and Replace serial fields. The new fields will as well be displayed in the Parts details. For the part shipping row inside the part details we have included the Address note; Shipment condition; and Shipping comment fields.
You can now convert most form fields to scanner input fields for use in the FMA (AP/Forms)
You can now use the scanner to fill in certain fields directly instead of typing. To benefit from those new fields, custom forms must first be created within the Admin panel that include these fields with a scanning function.
Improvements
The following list highlights important WP/AP/CP improvements.
Now, clicking on a list row on the overview page will open the list view mode (AP/Lists)
This improvement ensures the consistency throughout Admin panel.
We have fixed a problem with the @partner alias for filters, so that it now also takes cooperation and direct connection partners into consideration when using it (AP/AA)
Automated Actions just got a little bit smarter once again.
Fixes
The following list highlights important WP/AP/CP bug fixes.
We have fixed the issue where you could not create a new time slot because the ticket's time zone was not used for calculations (WP/SA)
We have improved ticket dispatching for users with slower Internet speeds, which caused timestamp saving issues (WP/SA)
We have improved error messages when you try to save a form that already exists in the database (AP/Forms)
We have improved the inline forms static text behavior (AP/Forms)
We have fixed a problem where group definition was not saved for custom or ticket grouping options (AP/Incoming Mappings)
We have improved the highlighting of rows when hovering to be more intuitive (AP/Lists)
Draggable pop-overs can no longer be dragged off the screen, requiring a user to refresh to fix the problem (WP/SA/Timeline/Reschedule PUDO/Private Note/Shipment tracking/Timeline/Manage Availabilities)
We have fixed issues with Show on Map functionality not working from the Timeline in specific cases (WP/Map)
We have fixed the issue where ETA and end of storage time were not updated correctly based on real-time shipping data (WP/Parts tab)
We have fixed a problem where the end of storage time stamp would show the wrong time zone (WP/Parts tab)
We have fixed a problem where the end of storage time and date were stored and displayed even if no storage time was entered (WP/Parts tab)
We have fixed a problem where the end of storage time and date were stored and displayed even if no storage time was entered (WP/Parts tab)
We have fixed the issue where the Ticket Pool would take too long to load, causing it to gray out (WP/Ticket Pool)
We have fixed a problem where certain form filter operators were not available for some date/time fields (AP/Forms)
27 February 2025
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Features
The following list highlights new and exciting WP/AP/CP features.
We have a new page within the Admin panel where you can create & edit custom workflow scripts that you can then (later on) utilize for custom workflows (AP/Workflow Scripts)
With workflow scripts you can execute small JavaScript functions. Please note that you need to create a custom role for now if you want to use the new Workflow Scripts page. This feature is Enterprise-only.
We have included the Partner Portal alias inside Automated Actions (AP/Automated Actions)
This increases the flexibility inside Automated Actions.
Improvements
The following list highlights important WP/AP/CP improvements.
We are now highlighting parter tickets with a partner icon in the Ticket Pool (WP/Ticket Pool)
You are now able to spot the partner icon inside the "Info/Alert/Part" column. In addition, we have also improved the partner tooltips to make it clear which partner is assigned.
You are now able to retry not just one failed action, but multiple failed actions at once (AP/Interface Monitoring)
Less clicks, more impact.
Resizing the individual panel width (of the 3-panel layout) is now possible inside Forms/AA (AP/Forms & Automated Actions)
This gives you more freedom inside those sections.
We now display the history of changes/edits for the object fields
This valuable audit data inside the History tab makes modifications more transparent and understandable.
We are not displaying data about a ticket anymore in the Customer Portal after a ticket has been closed (CP)
This is realized by expiring tokens. As the ticket is already closed, there is no requirement for status updates/information for end-customers anymore.
We have replaced the "Storage time (in days)" field with the "End of Storage time" field (WP/Parts)
This makes this particular field more clear and comprehensive, while also making you think less around the corner.
Fixes
The following list highlights important WP/AP/CP bug fixes.
We have fixed the issue that the "X" button does not clear values for some search bars (AP)
We have improved the lazy loading inside the Lists page (AP/Lists)
We have corrected the position of the time and date picker fields inside the Ticket Clipboard (WP/Ticket Clipboard)
We have fixed the issue with the part usage dropdown remaining empty, when "Add Part" from the Ticket Pool context menu is used for part creation (WP/Ticket Pool)
We have improved the behavior of Admin panel scrollbars for smaller laptop screens (AP)
We have resolved the issue where only the first letter of ticket info was saved and displayed on the history log (WP/Ticket Details/Ticket info)
We have improved the date/time formatting inside the Publish/Unpublish windows (WP/Publish & Unpublish)
We have fixed the coloring of the cooperation partner icon inside the Ticket Clipboard/Outsourced tab (WP/Ticket Clipboard)
We have added validations when configuring "Comparison Value" and "Operator" fields within Forms/Filters (AP/Forms)
We have fixed the "collection tick icon" displaying as unselected, even if it has been selected and saved properly before (AP/Custom Fields)
30 January 2025
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Features
The following list highlights new and exciting WP/AP/CP features.
New AI-supported search help integrated into Work place (WP/AP)
With the new AI-supported search help it is possible to access help topics directly without having to leave the application. You will be able to find support for Fieldcode applications directly from within the application.
New Timeline customization options (WP/Timeline)
We are happy to announce that you can now choose from a select number of fields to customize what details are displayed on tickets in the Timeline! Options are: CNI/CNE/ZIP code/City/Company name/End user name.
You can now provide a unique dispatch group email for every dispatch group! (AP/Dispatch Groups & Automated Actions)
We've created a new alias that can be used for creating automated actions to send out emails using the unique dispatch group email. All you need is an active account and SMTP configuration, and you're all set to start taking advantage of this exciting feature!
We have made some updates to the Dispatcher assignment logic! (AP/Dispatch groups)
We've introduced a new switch that, if enabled, will grant all users access to the dispatch group by default. But, if you prefer, you can also disable this switch and select specific users to be part of the dispatch group. We've also updated the delivery tab under the users page to make it clear which dispatch groups are accessible by all or if you can assign the user directly to a dispatch group from this page.
We are pleased to announce that you can now group your field filters for your forms! (AP/Forms)
This exciting new feature allows you to create even more dynamic filtering. We have also updated the field filters for forms to now include new operators, like "in" and "contains" and "is like" and "is not like".
We're thrilled to announce that we've created some new fields and a new form used for diagnosing tickets! (AP/Forms)
We've created a default Diagnose form that can be integrated into your custom workflows, or you can simply use the individual diagnosis fields with any form. The diagnosis results will be displayed under the Intervention tab. When a ticket has been diagnosed, we will also show the results directly in the FMA app. This will give your engineers all the information they need to complete the their work.
We are thrilled to announce that we have enhanced the interface monitoring page with the addition of a new status: WARNING. (AP/Interface Monitoring)
This new status is specifically designed for REJECTED queues, offering a clear indication of potential issues.
Improvements
The following list highlights important WP/AP/CP improvements.
The ZIP is now available as a column option (WP/Ticket Pool)
We're happy to let you know that the ZIP field is now available as a column option for the Ticket Pool.
It is now possible to select the month and year with greater ease (WP/Timeline)
You can now travel back and forth in time with more convenience!
If you have enabled autodispatch, you will find that the context menu is now available again, and we have also made drag-and-drop functionality available again (WP/Ticket Pool/Autodispatch)
We heard your valuable feedback, therefore these options are back.
We have increased the character limit for custom fields to 550 characters for the dropdown and checkbox field types (AP/Custom Fields)
This gives you more space for longer input!
Fixes
The following list highlights important WP/AP/CP bug fixes.
We have fixed issues with the Parts ETA display on the Customer Portal (CP)
We have improved the messaging when saving a Partner configuration after making changes (AP/Partner Configuration)
We have improved the messaging when saving a Partner configuration after making changes (WP/Ticket Pool Search)
We have cleaned up the Shipment tracking window and removed the Order date and Promised by fields, so you can easier focus on the valuable data (WP/Parts)
You are now able to successfully use the "is not like" operator in filters inside Forms (AP/Forms)
Unexpected error when save edit form and value gone from number field (WP/Forms)