Fieldcode Manual
Tip: You can use filters for better results
February 2025 - Planned Releases
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Upfront Information
The below listed changes may impact your daily work or your account.
We plan to replace the "Storage time (in days)" field with the "End of Storage time" field (WP/Parts)
This makes the field more comprehensive.
We will include the Partner Portal alias inside Automated Actions (AP/Automated Actions)
This increases the flexibility inside Automated Actions.
We plan to introduce a new menu within the Admin panel where you can create/edit custom polyglot functions/scripts that you can then (later on) utilize for your custom workflows
Those Polyglot actions can execute small JavaScript functions.
Planned Features
The following list highlights upcoming new and exciting WP/AP/CP features.
We plan to introduce a new menu within the Admin panel where you can create/edit custom polyglot functions/scripts that you can then (later on) utilize for your custom workflows
Those Polyglot actions can execute small JavaScript functions.
Planned Improvements
The following list highlights upcoming important WP/AP/CP improvements.
We plan to highlight parter tickets with a partner icon in the Ticket Pool (WP/Ticket Pool)
You will be able to spot the partner icon in the "Info/Alert/Part" column. In addition, we will also improve the partner tooltips to make it immediately clear which partner is assigned.
You will soon be able now to retry not just one failed action, but multiple failed actions at once (AP/Interface Monitoring)
Less clicks, more impact.
Resizing the individual panel width (of the 3-panel layout) will be possible inside Forms/AA (AP/Forms & Automated Actions)
This gives you more freedom inside those sections.
We will from now on display the history of changes/edits for the object fields
This valuable audit data inside the History tab makes your customization more transparent and understandable.
Planned Fixes
The following list highlights upcoming important WP/AP/CP bug fixes.
We will fix the issue that the "X" button does not clear values for some search bars (AP)
We will improve the lazy loading inside the Lists page (AP/Lists)
We will correct the position of the time and date picker fields inside the Ticket Clipboard (WP/Ticket Clipboard)
We will fix the issue with the part usage dropdown remaining empty, when "Add Part" from the Ticket Pool context menu is used for part creation (WP/Ticket Pool)
We will improve the behavior of Admin panel scrollbars for smaller laptop screens (AP)
We will resolve the issue where only the first letter of ticket info was saved and displayed on the history log (WP/Ticket Details/Ticket info)
We will improve the date/time formatting inside the Publish/Unpublish windows (WP/Publish & Unpublish)
We will fix the coloring of the cooperation partner icon inside the Ticket Clipboard/Outsourced tab (WP/Ticket Clipboard)
We will add validations when configuring "Comparison Value" and "Operator" fields within Forms/Filters (AP/Forms)
We will fix the "collection tick icon" displaying as unselected, even if it has been selected and saved properly before (AP/Custom Fields)
30 January 2025
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Features
The following list highlights new and exciting WP/AP/CP features.
New AI-supported search help integrated into Work place (WP/AP)
With the new AI-supported search help it is possible to access help topics directly without having to leave the application. You will be able to find support for Fieldcode applications directly from within the application.
New Timeline customization options (WP/Timeline)
We are happy to announce that you can now choose from a select number of fields to customize what details are displayed on tickets in the Timeline! Options are: CNI/CNE/ZIP code/City/Company name/End user name.
You can now provide a unique dispatch group email for every dispatch group! (AP/Dispatch Groups & Automated Actions)
We've created a new alias that can be used for creating automated actions to send out emails using the unique dispatch group email. All you need is an active account and SMTP configuration, and you're all set to start taking advantage of this exciting feature!
We have made some updates to the Dispatcher assignment logic! (AP/Dispatch groups)
We've introduced a new switch that, if enabled, will grant all users access to the dispatch group by default. But, if you prefer, you can also disable this switch and select specific users to be part of the dispatch group. We've also updated the delivery tab under the users page to make it clear which dispatch groups are accessible by all or if you can assign the user directly to a dispatch group from this page.
We are pleased to announce that you can now group your field filters for your forms! (AP/Forms)
This exciting new feature allows you to create even more dynamic filtering. We have also updated the field filters for forms to now include new operators, like "in" and "contains" and "is like" and "is not like".
We're thrilled to announce that we've created some new fields and a new form used for diagnosing tickets! (AP/Forms)
We've created a default Diagnose form that can be integrated into your custom workflows, or you can simply use the individual diagnosis fields with any form. The diagnosis results will be displayed under the Intervention tab. When a ticket has been diagnosed, we will also show the results directly in the FMA app. This will give your engineers all the information they need to complete the their work.
We are thrilled to announce that we have enhanced the interface monitoring page with the addition of a new status: WARNING. (AP/Interface Monitoring)
This new status is specifically designed for REJECTED queues, offering a clear indication of potential issues.
Improvements
The following list highlights important WP/AP/CP improvements.
Zip column is now available (WP/Ticket Pool)
We're happy to let you know that the ZIP field is now available as a column option for the Ticket Pool.
It is now possible to select the month and year with greater ease (WP/Timeline)
You can now travel back and forth in time with more convenience!
If you have enabled autodispatch, you will find that the context menu is now available again, and we have also made drag-and-drop functionality available again (WP/Ticket Pool/Autodispatch)
We heard your valuable feedback, therefore these options are back.
We have increased the character limit for custom fields to 550 characters for the dropdown and checkbox field types (AP/Custom Fields)
This gives you more space for longer input!
Fixes
The following list highlights important WP/AP/CP bug fixes.
We have fixed issues with the Parts ETA display on the Customer Portal (CP)
We have improved the messaging when saving a Partner configuration after making changes (AP/Partner Configuration)
We have improved the messaging when saving a Partner configuration after making changes (WP/Ticket Pool Search)
We have cleaned up the Shipment tracking window and removed the Order date and Promised by fields, so you can easier focus on the valuable data (WP/Parts)
You are now able to successfully use the "is not like" operator in filters inside Forms (AP/Forms)
Unexpected error when save edit form and value gone from number field (WP/Forms)