By pressing the Private Note button, you can create private notes that are only visible to yourself and nobody else inside the Ticket Details. Here’s how to do it:

1. Inside the Ticket Details of the the ticket you want to have private notes on click on the Add private note interaction button.
2. (Alternative) Inside the Ticket Details of the ticket you want to have private notes move over to the Private Notes tab and click the plus button.
3. Enter your private note in the text field.
4. Click on Save.
5. Your note will be visible inside the Private Notes tab inside the Ticket Details and only you can view it. No history entries will be created.
6. (Optional) You can delete a note one by one by just pressing the trash bin button next to a private note.