The expert tab lets you use filters. You can filter them by various parameters like Project, CNI, Status, CNE, LSDT Start, LSDT End, and CNE Parent. This is especially useful for advanced users who want to utilize the full power of the search functionality.

Inside the Work place go to the Ticket Pool  → Expert

First of all, it is good to know that you can combine all filters freely and you don’t have to use all filters to make tickets display in the list. Let’s have a short look at how to filter for tickets in the Expert tab.

1. (Optional) – Select the project(s) that should be displayed in the result list from the Project dropdown.
2. (Optional) – Select the dispatch group(s) that should be displayed in the result list from the Dispatch group dropdown. You also have the option to filter for groups with no dispatch group assigned by selecting the filter “No group assigned”.
3. (Optional) – Select the status(es) that should be displayed in the result list from the Status dropdown.
4. (Optional) – Enter a CNE (Call number external) that should be displayed in the result list in the CNE field.
5. (Optional) – Enter a CNE parent that should be displayed in the result list in the CNE parent field.
6. (Optional) – Enter a CNI (Call number internal) that should be displayed in the result list in the CNI field.
7. (Optional) – Select a LSDT start date from the calendar by clicking inside the LSDT start field.
8. (Optional) – Select a LSDT end date from the calendar by clicking inside the LSDT end field
9. Click on Search to display results in the result list. Pushing this button is usually not necessary as results update on-the-fly.
10. The Clear All button clears all your filters and allows you to re-adjust your filters.