Buttons in the Ticket Details allow you to perform key actions directly from the ticket view. These buttons appear dynamically based on the ticket’s current status, your role, and the project configuration. You’ll typically find these buttons at the top of the Ticket Details page, grouped by functionality such as workflow actions, communication tools, and system operations.

Note: Not all buttons are visible to every user. Button visibility depends on your user role, permissions, and the current ticket status. If you don’t see a button, it may be restricted by your role or hidden due to project-specific settings:

🔐 Please note that button visibility depends on user roles and permissions:

You can configure button access per role on the Permissions page:
Permissions/Pick Role/Security Resource/Work place/Component: Ticket Details/Button: Workflow buttons

For managing workflow buttons specifically, use:
Permissions/Pick Role/Filter Buttons