Fieldcode Manual
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Quick Start
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Work Place
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- Manage Parts
- Assign Partners
- Interaction Buttons
- Workflow Buttons
- Ticket Info and COMS Buttons
- Schedule Tickets
- Edit Ticket Details
- Cancel Tickets
- Remove Tickets from the Ticket Clipboard
- Report Tickets
- Create Intervention Info
- Create Intervention Reports
- Cancel Appointments
- Clone Tickets
- Edit Privat Notes
- Inline Skill Editing
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Admin Panel
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- ServiceNow Connection
- Create Test Tickets
- Aliases Usage
- Workflows Usage
- What are Appearances in context of workflows?
- What are Buttons in context of workflows?
- What are Automations in context of workflows?
- What are Guides in context of workflows?
- What are Actions in context of workflows?
- Optimizer Settings
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- Automations Section Explained
- Workflows Usage
- What are Actions in context of workflows?
- What are Guides in context of workflows?
- What are Automations in context of workflows?
- What are Buttons in context of workflows?
- What are Appearances in context of workflows?
- Workflow Monitoring
- Automated Actions
- Conditions Settings
- Indications Settings
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Fieldcode FMA app
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Customer Portal
Last updated:October 29, 2024
About the Automations section
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Inside the Automations section, you can define and monitor your workflow, automate Work place, and define indications and conditions.
What can be configured under Workflows?
- You can view existing Workflows
- You can customize workflows (Coming Later!)
What can be achieved inside Workflow Monitoring?
- You can troubleshoot workflow problems
- You can move tickets to another step if they are stuck for some reason
- You can self-help yourself, before reaching out to Fieldcode Support
What can be configured under Automated Actions?
- You can define ticket automated actions
- You can automate the information flow
- You can give your end users the freedom to self-book, and/or self-view upcoming ticket appointments
- You can define other custom automated actions
What can be configured under Conditions?
- Conditions can be set up and determined according to the project’s requirements. When a ticket reaches a defined condition (status) that you have configured with the help of the monitored field, warning signs and/or critical signs can be triggered for the ticket inside Work place. To decide when a condition should trigger, you configure so-called thresholds.
What can be configured under Indications?
- Indications can be set up and defined according to the needs of the project. For example, if a ticket contains duplicate data and you want to be notified, you can configure an indication.
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