Fieldcode Manual

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Last updated:November 8, 2024

About the Automations section

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Inside the Automations section, you can define and monitor your workflow, automate Work place, and define indications and conditions.

What can be configured under Workflows?

  • You can view existing Workflows
  • You can customize workflows (Coming Later!)

What can be achieved inside Workflow Monitoring?

  • You can troubleshoot workflow problems
  • You can move tickets to another step if they are stuck for some reason
  • You can self-help yourself, before reaching out to Fieldcode Support

What can be configured under Automated Actions?

  • You can design ticket automated actions
  • You can automate the information flow
  • You can give your end users the freedom to self-book, and/or self-view upcoming ticket appointments via automated actions
  • You can define other custom automated actions
  • You can design object automated actions for your own created models

What can be configured under Conditions?

  • Conditions can be set up and determined according to the project’s requirements. When a ticket reaches a defined condition (status) that you have configured with the help of the monitored field, warning signs and/or critical signs can be triggered for the ticket inside Work place. To decide when a condition should trigger, you configure so-called thresholds.

What can be configured under Indications?

  • Indications can be set up and defined according to the needs of the project. For example, if a ticket contains duplicate data and you want to be notified, you can configure an indication.
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