Fieldcode Manual

Tip: You can use filters for better results

Last updated:October 29, 2024

About the Automations section

Copy the URL link to this section to share

Inside the Automations section, you can define and monitor your workflow, automate Work place, and define indications and conditions.

What can be configured under Workflows?

  • You can view existing Workflows
  • You can customize workflows (Coming Later!)

What can be achieved inside Workflow Monitoring?

  • You can troubleshoot workflow problems
  • You can move tickets to another step if they are stuck for some reason
  • You can self-help yourself, before reaching out to Fieldcode Support

What can be configured under Automated Actions?

  • You can define ticket automated actions
  • You can automate the information flow
  • You can give your end users the freedom to self-book, and/or self-view upcoming ticket appointments
  • You can define other custom automated actions

What can be configured under Conditions?

  • Conditions can be set up and determined according to the project’s requirements. When a ticket reaches a defined condition (status) that you have configured with the help of the monitored field, warning signs and/or critical signs can be triggered for the ticket inside Work place. To decide when a condition should trigger, you configure so-called thresholds.

What can be configured under Indications?

  • Indications can be set up and defined according to the needs of the project. For example, if a ticket contains duplicate data and you want to be notified, you can configure an indication.
Was this topic helpful?
0 out of 5 stars
5 Stars 0%
4 Stars 0%
3 Stars 0%
2 Stars 0%
1 Stars 0%
5
How can we further improve this topic?
Please provide the reason for your vote. This will help us improve this topic.
Navigation