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Last updated:August 15, 2025

About Nodes

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A workflow node is a point on the workflow path (e.g., a ticket status) that can be customized in various ways.

What is the difference between a node and a path?

  • The node is a point on the whole workflow path -> Basic/InterventionWait/”CancelAppointment”
  • The workflow path describes all the nodes that were required to reach a particular node -> “Basic/InterventionWait/CancelAppointment”
  • Basic is a node, InterventionWait is a node, and CancelAppointment is a node of the workflow path: “Basic”/”InterventionWait”/”CancelAppointment”
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