Fieldcode Manual

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Last updated:September 11, 2026

About Private Notes

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By clicking the Add Private Note button inside the Private Notes tab of the Ticket Details, you can create private notes that are visible only to you and no one else.

Private Notes

Creating Private Notes

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  1. Inside the Private Notes tab of the ticket that should include a private note, click the Add Private Note button.
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  1. Enter your private note in the text field.
  2. Click Save.
  3. Your note will now be visible inside the Private Notes tab of the Ticket Details, and only you can view it. No history entries will be created.
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Deleting Private Notes

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  1. You can delete a note one by one by pressing the trash bin button next to a private note.
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