Fieldcode Manual

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Last updated:August 28, 2025

About Private Notes

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By pushing the Add Private Note button inside the Private Notes tab of the Overview tab inside the Ticket Details of a ticket, you can create private notes that are only visible to yourself and nobody else.

Private Notes

Creating Private Notes

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  1. Inside the Private Notes tab of the the ticket which should include private notes click on the Add private note button.
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  1. Enter your private note in the text field.
  2. Click on Save.
  3. Your note will be visible inside the Private Notes tab inside the Ticket Details and only you can view it. No history entries will be created.
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Deleting Private Notes

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  1. You can delete a note one by one by pressing the trash bin button next to a private note.
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