Fieldcode Manual
Tip: You can use filters for better results
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Getting Started
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Work Place
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- Add Parts
- Assign Partners
- Action Buttons
- Ticket Details Buttons
- Ticket Info and COMS Buttons
- Schedule Tickets
- Edit Ticket Details
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Admin Panel
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FMA 2 App
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Customer Portal
Last updated:August 4, 2025
About the History tab
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The History tab describes the ticket’s whole life cycle, from its import until its current status.
- Inside the Work place go to Ticket Details → HISTORY

Definitions
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Field | Explanation |
---|---|
History | Displays steps and automated action events. Loop prevention messages will also be displayed within this category. This can include info about custom workflows. |
Ticket info | Displays ticket-info related occurrences. This includes Customer Portal related communication as well, which is technically a ticket info. The content might be visible, depending on type and situation. |
Communication log | Displays communication-related history logs. This includes Emails and SMS communication traffic notifications, but not the content. |
LSDT updates | If LSDT details were changed, updates will be visible. |
Forms audit | Displays any form field value updates. Excluded (for now) are field interface form updates in general and, in the case of custom form field updates, checklist fields in particular. |
Time log | Displays technical information related to status and timestamps of the ticket. This can include info about custom workflows. |
Email log | Shows technical information related to status and timestamps of the ticket. |
Calllog | Displays information related to unsuccessful attempts to contact end user. |
User interaction | Displays interactions from the user with the ticket: Adding/removing escalation, Grabbing/ungrabbing the ticket, Adding/Removing VIP flag, assigning/unassigning partners, adding and removing skills, as well as pop-up form interactions. |
Searching history entries
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You can search for particular history entries by entering a keyword inside the search box and hitting the enter button.

Filtering history entries
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You can filter for one or more history enter types by selecting the desired filter or filters. Currently, history entries are categorized by: History, Ticket info, Communication logs, LSDT Updates, Form audits, Time logs, Call logs, and User interactions.
- With the Reset filters button on the left side you can reset all filters and display every category again.

Expanding history entries
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- You can expand all or particular history entries to find out more about particular history entries.
- If you want to expand all history entries at once, click the Expand logs button in the top-right.
- If you want to expand one particular history entry, simply expand the entry by clicking the expand arrow of an entry.

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