Fieldcode Manual

Tip: You can use filters for better results

Last updated:June 10, 2025

Work place

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This application is addressed to dispatchers, that assign incoming tickets to the engineers and make appointments. Depending on your job role it doesn’t have to stop there. As you customize and configure the Work place and utilize the available components more and more to your needs the Work place can be also an excellent tool for analysts, data enthusiasts, back-office managers, and many other job roles.

Components are used to build your WP view:

  • Ticket Pool / Ticket Pool component
  • Timeline / Timeline component
  • Ticket Details / Ticket Details component
  • Map / Map component
  • Forecasting / Analytics component / PowerBI / Forecasting
  • Scheduling Assistant 
  • Workload Calendar
  • Quicklaunch
 

How can I find particular tickets?

  • You can use search queries or filters to find tickets

Where can I configure the Work place behavior?

  • You can use the Admin panel to configure the Work place and more

  • How to open the Scheduling Assistant
    Option 1: By double-clicking on a particular ticket in the Ticket Pool.
    Option 2: From the context menu of a ticket in the Ticket Pool in the Dispatch view.
    Option 3: From the Timeline by right-clicking (opening the context menu) on Schedule ticket.
    Option 4: From the Ticket Details by right-clicking on the matching workflow button.

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