Fieldcode Manual

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Last updated:October 25, 2024

Work place

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This application is addressed to dispatchers, that assign incoming tickets to the engineers and make appointments.

Depending on your job role it doesn’t have to stop there. As you customize and configure the Work place and utilize the available components more and more to your needs the Work place can be also an excellent tool for analysts, data enthusiasts, back-office managers, and many other job roles.

  • Ticket Pool/Ticket Pool component
  • Timeline/Timeline component
  • Ticket Details/Ticket Details component
  • Map /Map component
  • Forecasting/Analytics component/PowerBI/Forecasting
  • Scheduling Assistant 
  • Workload Calendar
  • Quicklaunch
A component is part of the Work place which can be resized anytime (except the Scheduling Assistant which acts as a global system part), which can be faded in or faded out anytime and has a dedicated focus for your work.

In the different components you will encounter terms like:

  • Workflow buttons
  • Interaction buttons
  • Tabs
You can find every particular ticket with the help of:
  • Search queries 

You can customize the whole Fieldcode Work Place experience with the help of:

  • Admin panel

  • How to open the Scheduling assistant
    Option 1: By double-clicking on a particular ticket in the Ticket Pool.
    Option 2: From the context menu of a ticket in the Ticket Pool in the Dispatch view.
    Option 3: From the Timeline by right-clicking (opening the context menu) on Schedule ticket.
    Option 4: From the Ticket Details by right-clicking on the matching workflow button.

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