Fieldcode Manual
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Getting Started
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Work Place
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- Manage Parts
- Assign Partners
- Interaction Buttons
- Workflow Buttons
- Ticket Info and COMS Buttons
- Schedule Tickets
- Edit Ticket Details
- Cancel Tickets
- Remove Tickets from the Ticket Clipboard
- Report Tickets
- Create Intervention Info
- Create Intervention Reports
- Cancel Appointments
- Clone Tickets
- Edit Privat Notes
- Inline Skill Editing
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Admin Panel
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- ServiceNow Connection
- Create Test Tickets
- Aliases Usage
- Workflows Usage
- What are Appearances in context of workflows?
- What are Buttons in context of workflows?
- What are Automations in context of workflows?
- What are Guides in context of workflows?
- What are Actions in context of workflows?
- Optimizer Settings
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- Automations Section Explained
- Workflows Usage
- What are Actions in context of workflows?
- What are Guides in context of workflows?
- What are Automations in context of workflows?
- What are Buttons in context of workflows?
- What are Appearances in context of workflows?
- Workflow Monitoring
- Ticket Automated Actions
- Custom Object Automated Actions
- Conditions Settings
- Indications Settings
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Fieldcode FMA app
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Customer Portal
Last updated:June 28, 2024
How to log drive times & drive breaks
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The FMA app gives you the possibility to log drive starts/drive breaks/drive ends in an easy way. Logging the drive start is as easy as pushing the Drive button in the Appointments menu when this step is due for the ticket. Drive breaks can be initiated by pushing the Pause button in the Appointments menu, when driving step is active on the ticket. You can end the drive by pushing the Arrived button, which is also right in the matching ticket Appointment menu.
How to start the driving step
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- From the Home screen tap on the Appointments button.
- Choose and pick the appointment for which you want to start your drive.
- Click on the Drive button.
The tracking of the driving time should start.
How to finish the driving step
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- From the Home screen tap on the Appointments button.
- Choose and pick the appointment for which you want to end your drive.
- Click on the Arrived button.
The tracking of the driving time should end.
How to pause the driving step
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- From the Home screen tap on the Appointments button.
- Choose and pick the appointment for which you want to pause your drive.
- Click on the Pause button.
The tracking of the driving time should stop.
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