The Fieldcode FMA app is suited for engineers on the field, assisting them in their daily field service assignments and assisting them with their reporting. Work orders and ticket status can be tracked both, online and offline, and full documentation regarding spare parts or instructions is possible.

The engineer resolves tickets on the field. He is responsible for the problem solution of the ticket requestor (often also referred to as a customer or end-user). The engineers know what needs to be done onsite to resolve the ticket.