Fieldcode Manual
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Latest News
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Quick Start
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Work Place
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- Manage Parts
- Assign Partners
- Interaction Buttons
- Workflow Buttons
- Ticket Info and COMS Buttons
- Schedule Tickets
- Edit Ticket Details
- Cancel Tickets
- Remove Tickets from the Ticket Clipboard
- Report Tickets
- Create Intervention Info
- Create Intervention Reports
- Cancel Appointments
- Clone Tickets
- Edit Privat Notes
- Inline Skill Editing
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Admin Panel
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- ServiceNow Connection
- Create Test Tickets
- Aliases Usage
- Workflows Usage
- What are Appearances in context of workflows?
- What are Buttons in context of workflows?
- What are Automations in context of workflows?
- What are Guides in context of workflows?
- What are Actions in context of workflows?
- Optimizer Settings
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- Automations Section Explained
- Workflows Usage
- What are Actions in context of workflows?
- What are Guides in context of workflows?
- What are Automations in context of workflows?
- What are Buttons in context of workflows?
- What are Appearances in context of workflows?
- Workflow Monitoring
- Ticket Automated Actions
- Custom Object Automated Actions
- Conditions Settings
- Indications Settings
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Fieldcode FMA app
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Customer Portal
Last updated:June 28, 2024
Who is the engineer/technician?
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The engineer resolves tickets on the field. He is responsible for the problem solution of the ticket requestor (often also referred to as a customer or end-user). The technician knows what needs to be ultimately done on the field to resolve the ticket.
Basic Technician Guide
Please open the below links in a new tab (middle-mouse-click) if you want to work on this guide step-by-step.
1 - How to download the Fieldcode FMA app for iOS or Android
2 - How to login to the Fieldcode FMA app
3 - Mastering the "Planning" phase inside the Fieldcode FMA app
4 - Mastering the "Driving" phase inside the Fieldcode FMA app
5 - Mastering the "Appointment" phase inside the Fieldcode FMA app
6 - Mastering the "Report" phase inside the Fieldcode FMA app
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