Tip: You can use filters for better results
How to customize labels and translations
Inside the Admin panel go to Access → Custom Translations
Expand the menu by clicking the expand arrow in the navigation 
OR click directly on Custom Translations to reveal all options of Access.
You can add your own translations and labels for the Work place and Admin panel in this menu. This is useful, for example, if you are not satisfied with how certain common labels are abbreviated and would prefer them to be written out, or because certain translations simply do not fit the industry.
All you have to do is find the corresponding translation path in the app for the label you want to replace.
For the following instructions, let’s assume that we want to replace the label “LSDT”, which is visible in the Ticket details, with our own label,
for example, “Latest Service Delivery Time”. This label could be more understandable for our dispatchers and therefore we want to change it for our example.
Inside the Admin panel go to Access -> Custom Translations
Expand the menu by clicking the expand arrow in the navigation OR click directly on the Account button to reveal all options of Access.
- Enter a search term to find the corresponding label. For this example, we will search for the term “LSDT“.
- Since this label is located inside the Ticket Details Component, we need to identify the correct LSDT label, the keys that are displayed when will help us.
- For our case, the correct path would be connect.ticketDetails.header.tableBody.lsdt
You may already understand the logic to successfully find a matching path -> (1) App Name; (2) Component name or menu name; (3) Location; (4) Label.
- Click on the matching row.
- Inline-edit the item by clicking directly inside the field and replace “LSDT” with “Latest Service Delivery Time” for all the languages, that you want to change.
In our example, we will change the labels for the English, French, and Spanish languages.
- Click Save to save your custom translations after editing them and the translation item in the list should be updated with your new custom translations.
- (Optional) – Double-check if the custom translation is reflected inside the App.
You can also test-wise change the translation inside the My Settings menu for the Apps to double-check if the custom translations reflect the other languages.
How to reset a modified translation
