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Last updated:August 19, 2025

Leaving Ticket Feedback

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End users can leave a message to the dispatcher using the Feedback button in the Customer Portal. The Feedback will be displayed to the dispatcher who can acknowledge the message accordingly. Giving feedback to the engineer could be useful when, for example, more detailed location info is required, because the engineer cannot find the end user’s exact location or because of other circumstances that are essential for the ticket-solving process. The Feedback button is located in the right-bottom corner of the Customer Portal.

  1. After clicking on the Feedback button you can leave your message to the dispatcher.
  2. Enter your message.
  3. Click on the SEND button after wards.
  4. End users can monitor updates on the comment by looking inside the Status Updates section. 
Ticket Feedback Limitations
  • The "Ticket Feedback" feature is only available if it has been configured by administrators before
  • You are not allowed to leave more than 20 messages on a ticket
  • You are not allowed to exceed more than 2000 characters when formulating a message
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