Fieldcode Manual
Tip: You can use filters for better results
-
Latest News
-
Quick Start
-
Work Place
-
-
-
- Manage Parts
- Assign Partners
- Interaction Buttons
- Workflow Buttons
- Communications Usage
- Schedule Tickets
- Edit Ticket Details
- Cancel Tickets
- Remove Tickets from the Ticket Clipboard
- Report Tickets
- Create Intervention Info
- Create Intervention Reports
- Cancel Appointments
- Clone Tickets
- Edit Privat Notes
- Inline Skill Editing
-
Admin Panel
-
- Process Menu Explained
- Workflows Usage
- What are Appearances in context of workflows?
- What are Buttons in context of workflows?
- What are Automations in context of workflows?
- What are Guides in context of workflows?
- What are Actions in context of workflows?
- Projects Configuration
- Custom Forms Creation
- Lists Configuration
- Customer Portal Customization
- Automated Actions
- Conditions Configuration
- Indications Configuration
- Template Configuration
- Ticket Durations Configuration
- Custom Fields Configuration
- Value Sets Configuration
- SLA Profile Configuration
- Workflow Monitoring
-
Fieldcode FMA app
-
Customer Portal
Last updated:April 15, 2024
The typical dispatcher routine
Copy the URL link to this section to share
When you plan and schedule tickets for your field service engineers you will usually follow some kind of routine.
We would like to briefly introduce you to the quick routine of scheduling your first ticket.
- As a dispatcher working inside the Work place, you start by opening the Ticket Pool in the Dispatch section.
- Then you select the Dispatch group on which you will be working from the drop-down, to see the overview of tickets.
- If you want to filter more, you can use the search bar next to the Dispatch group drop-down and type the detail, that the ticket or group of tickets needs to have (like status or category).
- Then you can dispatch the ticket manually by grabbing the ticket from the list and releasing it over the Timeline.
- To do this you click on the ticket you want to dispatch, hold the left mouse button and drag the ticket into the Timeline.
![](https://manual.fieldcode.com/wp-content/uploads/2022/03/Dispatcher-Routine-GIF.gif)
Was this topic helpful?
5 out of 5 stars
1 rating
5 Stars | 100% | |
4 Stars | 0% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |
5
Navigation