Welcome to the Fieldcode Manual
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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- How the ticket statuses are defined
- How the ticket colors are defined
- How the Map colors are defined
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to add tickets to the Clipboard
- How to open tickets in a new tab
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- What is the Communications button (COMS)?
- How to use the Ticket info button (Workflow)
- How to use the Email button (Workflow)
- How to use the Comment button (Workflow)
- How to schedule tickets
- How to use the Remove Pending button (Workflow)
- How to cancel a ticket (Workflow)
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Mobile App
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Fieldcode Customer Portal
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Fieldcode Community
Last updated:
Release Notes for the Fieldcode Work Place
January
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| Type | Area | Explanation |
|---|---|---|
| Feature | Optimizer | 24 January 2022 • We have added the option to optimize the Timeline only |
| Feature | Timeline | 24 January 2022 • We have added the option to add an additional time zone to the Timeline |
| Feature | Ticket Details: Parts tab | 24 January 2022 • When a shipment tracking link is added to a part a clickable link will be available on the part's shipping information header |
| Improvement | Ticket Details | 24 January 2022 • The new "Urgency" field has been added to the Ticket details overview section |
| Improvement | Ticket Details: History tab | 24 January 2022 • You can click anywhere on the history log to open the details • Selected filters on the history tab will remain active when switching through tabs or switching through other tabbed tickets |
| Performance | Ticket Details | 24 January 2022 • Improved performance in displaying the history |
| Fix | Optimizer | 24 January 2022 • Fixed an issue where you were not able to optimize tickets for a single future day |
| Fix | Scheduling Assistant | 24 January 2022 • Corrected an issue where the Scheduling Assistant would display a false LSDT violation when there wasn't one |
| Fix | Ticket Pool | 24 January 2022 • Exporting tickets now works correctly when trying to download from the expert tab |
| Fix | Timeline | 24 January 2022 • Corrected display issues for the 2h, 4h durations on the Timeline |
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