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How to deactivate users

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You are able to deactivate users by toggling the Active toggle of a user to the Off state.

  1. Inside the Fieldcode Admin Panel go to Access -> Users.
  2. Select the user you want to deactivate from the list.
  3. In the Contact tab toggle the Active toggle to Off state.

What are the consequences of deactivating a user?

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  • The user will not be able to log in anymore
  • Users will not be able to access the applications anymore
  • The user will be displayed in the user’s list as inactive
  • User history input will still be available
  • The user might be reactivated in the future

Additional Information

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  • The deactivated user shouldn’t have tickets assigned, you will be prompted to reschedule tickets to other engineers
  • The deactivated user will not be able to access the applications anymore (neither Web and neither Mobile)
  • Any history content/notes/comments of the deactivated user will remain accessible
  • Inactive users are still considered license holders
  • Once a deactivated user gets permitted to log back into the applications, then the account remains valid to be reset to an active state
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