How to create & edit custom forms
Forms Copy the URL link to this section to share The forms menu provides you with an overview of created forms for work place. Forms are usually configured project-specific and/or…
How to create & edit partners
Partners Copy the URL link to this section to share Partner companies usually assist your regular dispatch groups by fulfilling the ticket service (usually under a subcontract). To learn more…
How to check & edit account details / payment method
Account Copy the URL link to this section to share Under this tab you can configure account settings. You can check and edit your account details in this menu, like…
How to create & edit PUDO locations
PUDO Copy the URL link to this section to share PickUp-and-DropOff locations are used to temporarily store parts & goods. Engineers will use those locations to pick up spare parts…
How to create & edit engineer skills
Skills Copy the URL link to this section to share Adding engineer skills help you to solve tickets more efficient and helps to assign engineers to the matching tickets. Each…
How to create & edit dispatch groups
Dispatch groups Copy the URL link to this section to share You need at least one created and active dispatch group in order to use the optimizer with success. If…
How to create & edit custom fields
Custom fields Copy the URL link to this section to share Under this tab you can create your own form fields for a personalized Fieldcode work place experience. Custom fields…
How to create & edit ticket durations
Ticket duration Copy the URL link to this section to share Setting up ticket durations allows you preset a time a ticket for the engineer should take by default. The…
How to create & edit indications
Indications Copy the URL link to this section to share Indications can be set up and determined according to the project’s requirements. When a ticket contains eg. duplicate data and…
How to setup preconfigured Automated Actions
Pre-configured AA Copy the URL link to this section to share Send the end user a link to track ticket progress Copy the URL link to this section to share…