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How to publish tickets to engineers
You can configure various Publishing settings inside the Fieldcode Admin Panel -> Dispatch -> Groups
Scheduled tickets can be published to engineer’s Fieldcode Mobile Application in an easy manner. Publishing a ticket is necessary for the ticket to proceed to a different status. Publishing a ticket is also essential to make the ticket visible for the engineer on the field.
- Inside the Fieldcode Work Place go to Timeline and search for the Megaphone button.
- Click on the arrow to reveal the menu.
- Click on Publish Tickets.
- Check on the splash screen which tickets you want to publish to engineers.
- Click on the Publish button.
The for the PUBLISH selected tickets will move from APPOINTMENT status to PENDING WAIT ONSITE status.
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