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How to publish tickets to engineers

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Quick tip for Enterprise subscriptions

You can configure various Publishing settings inside the Fieldcode Admin Panel -> Dispatch -> Groups

Scheduled tickets can be published to engineer’s Fieldcode Mobile Application in an easy manner. Publishing a ticket is necessary for the ticket to proceed to a different status. Publishing a ticket is also essential to make the ticket visible for the engineer on the field.

The Publish button forwards tickets to engineers mobile application
  1. Inside the Fieldcode Work Place go to Timeline and search for the Megaphone button.
  2. Click on the arrow to reveal the menu.
  3. Click on Publish Tickets.
  4. Check on the splash screen which tickets you want to publish to engineers.
  5. Click on the Publish button.
You can freely select which tickets should be published

The for the PUBLISH selected tickets will move from APPOINTMENT status to PENDING WAIT ONSITE status.

You should see how the ticket color changes after tickets have been published
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