Welcome to the Fieldcode Manual
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Quick Start
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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Fieldcode Mobile App
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Fieldcode Customer Portal
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How to publish tickets to engineers
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Quick tip for Enterprise subscriptions
You can configure various Publishing settings inside the Fieldcode Admin Panel -> Dispatch -> Groups
Scheduled tickets can be published to engineer’s Fieldcode Mobile Application in an easy manner. Publishing a ticket is necessary for the ticket to proceed to a different status. Publishing a ticket is also essential to make the ticket visible for the engineer on the field.

- Inside the Fieldcode Work Place go to Timeline and search for the Megaphone button.
- Click on the arrow to reveal the menu.
- Click on Publish Tickets.
- Check on the splash screen which tickets you want to publish to engineers.
- Click on the Publish button.

The for the PUBLISH selected tickets will move from APPOINTMENT status to PENDING WAIT ONSITE status.

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