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How to manage parts
Parts is a separate module in FMA 1 dedicated only to spare parts management.
The part module enables better part traceability by providing more clarity and structure during the part return process.
Parts of tickets are displayed in the Parts tab.
Most common use case when it comes to Parts:
You need to use spare parts for the repairs/fixes on site.
Parts can be accessed via Home → Parts or alternatively by clicking on the Parts tab inside a particular ticket.
The main Parts tab is clustered in three different tabs: SHIPPED, RECEIVED and RETURNED.
How to search parts and scan new parts
You are able to search for parts inside the app by entering a part name or serial number:
You are also able to scan parts in order to add them inside the App:
How to use the parts menu while resolving tickets
Spare parts help you to fix the actual problem on-site.
- Parts are usually picked up by the engineer in some way (Shipping tab),
- afterwards the engineer confirms the receipt of parts in some way (Received tab),
- and finally the engineer returns parts back in some way at the end of the ticket resolving process (Returned tab).
The parts not only move in real-life in this process, they also move virtually with you between those three tabs in the ticket resolving process.
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