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Parts is a separate module in FMA dedicated only to spare parts management. It enables better part traceability by providing more clarity and structure during the part return process.

Part Management can be accessed via Home → Parts


Parts of tickets are displayed in this tab.

Your goal might be to use spare parts for the repairs/fix.

You are able to search for parts by entering a part name or serial number.

 

Part Management is clustered in three different tabs: SHIPPEDRECEIVED and RETURNED

The shipping tab will list all the parts that are assigned to you.

These are the parts that are added to the tickets assigned to the engineer. They can be delivered directly to the engineer, picked up from a PUDO or a different location.

It depends on the parts’ delivery processes in a given project/country.

The parts in this tab will be sorted by date, according to the dispatch order.

Your goal as an engineer is to receive this part so you can do the repairs/fixes.

 

The RECEIVED tab stores all parts that you confirmed as received in the tab SHIPPED. The parts in this tab will be sorted by date, according to the dispatch order.

Each part box contains the same information as in tab SHIPPED – part name and number, project name, CNI number and others:

Your goal as an engineer is to return this part so the processing of the ticket can go on properly.

  

The RETURNED tab lists parts that have already been reported as returned. This tab has no other functionality than listing returned parts.

The parts in this tab will be sorted by date (status date).

Your end-goal as an engineer is to have all parts returned to the right location.

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