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Quick Start
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Release Notes
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Short Overview
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
Parts Management (inside the FMA)
Parts is a separate module in FMA dedicated only to spare parts management. It enables better part traceability by providing more clarity and structure during the part return process.
Part Management can be accessed via Home → Parts
Parts of tickets are displayed in this tab.
Your goal might be to use spare parts for the repairs/fix.
Search parts
You are able to search for parts by entering a part name or serial number.
Part Management is clustered in three different tabs: SHIPPED, RECEIVED and RETURNED
1. Shipping tab
The shipping tab will list all the parts that are assigned to you.
These are the parts that are added to the tickets assigned to the engineer. They can be delivered directly to the engineer, picked up from a PUDO or a different location.
It depends on the parts’ delivery processes in a given project/country.
The parts in this tab will be sorted by date, according to the dispatch order.
Your goal as an engineer is to receive this part so you can do the repairs/fixes.
2. Received tab
The RECEIVED tab stores all parts that you confirmed as received in the tab SHIPPED. The parts in this tab will be sorted by date, according to the dispatch order.
Each part box contains the same information as in tab SHIPPED – part name and number, project name, CNI number and others:
Your goal as an engineer is to return this part so the processing of the ticket can go on properly.
3. Returned tab
The RETURNED tab lists parts that have already been reported as returned. This tab has no other functionality than listing returned parts.
The parts in this tab will be sorted by date (status date).
Your end-goal as an engineer is to have all parts returned to the right location.