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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- How the ticket statuses are defined
- How the ticket colors are defined
- How the Map colors are defined
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to add tickets to the Clipboard
- How to open tickets in a new tab
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- What is the Communications button (COMS)?
- How to use the Ticket info button (Workflow)
- How to use the Email button (Workflow)
- How to use the Comment button (Workflow)
- How to schedule tickets
- How to use the Remove Pending button (Workflow)
- How to cancel a ticket (Workflow)
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Mobile App
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Fieldcode Customer Portal
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Fieldcode Community
How to manage spare parts (Mobile App)
Parts is a separate module in FMA dedicated only to spare parts management. It enables better part traceability by providing more clarity and structure during the part return process.
Part Management can be accessed via Home → Parts
Parts of tickets are displayed in this tab.
Your goal might be to use spare parts for the repairs/fix.
How to search for parts
You are able to search for parts by entering a part name or serial number.
Part Management is clustered in three different tabs: SHIPPED, RECEIVED and RETURNED
1. Shipping tab
The shipping tab will list all the parts that are assigned to you.
These are the parts that are added to the tickets assigned to the engineer. They can be delivered directly to the engineer, picked up from a PUDO or a different location.
It depends on the parts’ delivery processes in a given project/country.
The parts in this tab will be sorted by date, according to the dispatch order.
Your goal as an engineer is to receive this part so you can do the repairs/fixes.
2. Received tab
The RECEIVED tab stores all parts that you confirmed as received in the tab SHIPPED. The parts in this tab will be sorted by date, according to the dispatch order.
Each part box contains the same information as in tab SHIPPED – part name and number, project name, CNI number and others:
Your goal as an engineer is to return this part so the processing of the ticket can go on properly.
3. Returned tab
The RETURNED tab lists parts that have already been reported as returned. This tab has no other functionality than listing returned parts.
The parts in this tab will be sorted by date (status date).
Your end-goal as an engineer is to have all parts returned to the right location.