Fieldcode Manual

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How the manual is structured

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Here you can learn how the Fieldcode Manual is structured in general.
Knowing how the manual is structured may help you to find the info you need, therefore please try not to skip this short read.
By the way: You can learn how we use terms internally and externally on the Fieldcode Glossary page which may also be beneficial for learning Fieldcode.

We structure the manual according to "What you see, you get described"

Work place and Admin panel are structured as follows:

  • AP/WP Header: This is the upper row of the application which contains general settings and lets you change the view (inside Work place).
  • AP/WP Sidebar: This is the left row of the application which can be collapsed and expanded and contains some important main actions (like eg. ticket creation).
  • WP Components: A view consists of different components which you can tailored to your specific role needs. The first view you may encounter is the Dispatch view.
  • WP Tabs: Some components, in particular the Ticket Details component, are divided into different tabs so that a lot of information is visible at first glance.
  • AP Menus: Each setting in the Admin panel has a menu above it, which in turn serves a specific setting purpose.
    For example, the Users menu is subordinate to the Account setting purpose.
  • AP Tabs: The individual settings are in turn divided into different tabs to make it easier to adjust many individual settings.
    For example, some menus have a “Basic” and “Advanced” tab.

So it may really help you if you know where in the app you currently are to quickly find the right help in the manual in the left navigation of the Fieldcode Manual.
Of course, we are constantly working to improve the search in the top bar nonetheless, so that it is always easy to find what you are looking for.

Work place in particular is structured as follows:

  • Ticket Pool -> often also referred to as Ticket Pool component
  • Timeline -> often also referred to as Timeline component
  • Ticket Details -> often also referred to as Ticket Details component
  • Map -> often also referred to as Map component
  • Analytics -> often also referred to as Analytics component / PowerBI/ Forecasting
  • Scheduling Assistant -> your choice to smartly schedule tickets as a dispatcher
  • Workload Calendar ->your choice to keep the workloads of your engineers on track
  • Quicklaunch  -> your choice to edit ticket details fast one-by-one
Components are parts of Work Place that can be resized anytime (except the Scheduling Assistant which acts as a global system part). Components can be shown or hidden anytime and have a dedicated focus on your work.

In the different components you will encounter terms like:

  • Workflow buttons
  • Interaction buttons
  • Tabs
You will be searching particular tickets with the help of:

You can customize the whole Fieldcode Work Place experience with the help of:

  • Admin Panel
 

  • Work place header

  • Work place sidebar

  • Ticket Pool

  • Timeline

  • Map

  • Ticket Details

  • Scheduling Assistant

    How to open the assistant

    Option 1: By double-clicking on a particular ticket in the Ticket Pool.

    Option 2: From the context menu of a ticket in the Ticket pool in the Dispatch view.

    Option 3: From the Timeline  by right-click (opening the context menu) on Schedule ticket.

    Option 4: From the Ticket Details by clicking on the corresponding 
    workflow button.

Admin panel in particular is structured as follows:

There are a lot of sandbox options to customize the Work place experience exactly to your special business requirements with the help of the Admin panel:

 

They have corresponding sub-menus like:

  • Users, permissions, partners…
  • Workflows, projects, forms, automated actions, conditions, indications…
  • Groups, skills, service delivery, ticket scoring, PUDOs…
  • Account, system connection…

The terms describe affected parts of the system you are going to configure for Work place. 

  • You are going to manage user accesses for your engineers, dispatchers, partners etc.
  • You are going to manage process-related options such as eg. workflows, projects, forms, automated actions etc.
  • You are going to  manage dispatch-related options such as assigning dispatch groups, skill assignment, service delivery preferences, ticket scores etc.

  • Access configuration

  • Process configuration

  • Dispatch configuration

  • Interface configuration

  • Sidebar to quickly access all the sections and sub-sections

  • Admin panel header

  • Admin panel sidebar

  • List view of an opened menu

  • Tabs inside an selected item

  • Menu for configuration

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