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  1. Click on the tracking link in the received email (https://go.fieldcode.com/otti…).
  2. The tracking window should open. You are now able to reproduce the progress of a ticket.

Let’s assume you as the ticket requestor followed the tracking link and you see that the ticket is in status Ticket Scheduling. In this case, you may want to book the appointment as the dispatcher hasn’t set the appointment just yet. Here’s how you do it:

It might be the case that you want to change unconfirmed or confirmed appointments because of various circumstances. Here’s how you do it:

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