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How to track tickets via Customer Portal in web browser
- Click on the tracking link in the received email (https://go.fieldcode.com/otti…).
- The tracking window should open. You are now able to reproduce the progress of a ticket.
How to book appointments
Let’s say you as the ticket requestor followed the tracking link and you see that the ticket is in status Ticket Scheduling. In this case, you may want to book the appointment as the dispatcher hasn’t set the appointment just yet. Here’s how you do it:
How to change confirmed/unconfirmed appointments
It might be the case that you want to change unconfirmed or confirmed appointments because of various circumstances. Here’s how you do it: