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  1. Click on the tracking link in the received email (https://go.fieldcode.com/otti…).
  2. The tracking window should open. You are now able to reproduce the progress of a ticket.

Let’s say you as the ticket requestor followed the tracking link and you see that the ticket is in status Ticket Scheduling. In this case, you may want to book the appointment as the dispatcher hasn’t set the appointment just yet. Here’s how you do it:

1. Check if the ticket is in status TICKET SCHEDULING and that the dispatcher hasn't booked an appointment for you yet. Click on BOOK APPOINTMENT.
2. Select your preferred appointment date in the calendar - you can see the latest service delivery time for your ticket indicated with a clock, which may influence your decision.
3. Click on your desired date, in this case the 29th. The expected date of technicians arrival will be displayed after your click.
4. Confirm that the appointment is binding by ticking the checkbox.
5. Click on CONFIRM APPOINTMENT.

It might be the case that you want to change unconfirmed or confirmed appointments because of various circumstances. Here’s how you do it:

1. Click on CHANGE APPOINTMENT.
2. You should see your previously selected date highlighted in dark orange. Select the new date for the appointment in the calendar. The selected date will show up green.
3. Confirm that the new appointment is binding by ticking the checkbox.
4. Click on CONFIRM APPOINTMENT.
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