Welcome to the Fieldcode Manual
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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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- Articles coming soon
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Fieldcode Mobile App
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Fieldcode Customer Portal
Last updated:
Release Notes for the Fieldcode Customer Portal
December
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Type | Explanation |
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Fix | 7 December 2022 • Clearer messaging when there is no appointment set yet |
November
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Type | Explanation |
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Improvement | 15 November 2022 • The passing of information between our tools if the appointment is booked by the end customer/dispatcher has been improved • The text behavior is improved in the status updates section • We have adapted the texts for some additional mobile resolutions |
Fix | 15 November 2022 • The appointment date is not displayed anymore if a ticket is in CANCELED, CLOSED, or RESOLVED status |
October
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Type | Explanation |
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Improvement | 27 October 2022 • Responsiveness has been improved to look better on desktop or mobile devices • We now use more space to show you more ticket details at a glance • We removed the possibility to select weekends when setting appointments through the Customer Portal • General UI improvements: Fixed appointment time has been updated from 08:00-18:00 to 09:00-17:00 |
September
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What is the Fieldcode Customer Portal?
The Fieldcode Customer Portal gives ticket requestors the possibility to live-track the progress of their ticket and to book appointments directly (if configured).
Type | Explanation |
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Feature | 28 September 2022 • The privacy zone for engineers will be displayed on the Map to protect the engineer’s location • The date format has also been updated to a more globally friendly format to avoid any confusion |
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