Welcome to the Fieldcode Manual
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Quick Start
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Release Notes
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Abstracts
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
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Context menu
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The context menu can be used to interact with individual tickets in the Ticket Pool.
Click on on the left side of a specific ticket in the Ticket Pool.
Options include: Schedule ticket, Add to clipboard, Add Part, Assign/Unassign Partner, Show on Map, Grab ticket or Open in tab.
- Schedule ticket: Allows you to easily schedule a ticket from the Dispatch tab with the help of the scheduling assistant.
- Add Part: Adds a part to the ticket.
- Assign/Unassign Partner: Assigns/unassigns a partner engineer for the ticket.
- Add to clipboard: Adds the item to the clipboard in the Ticket Pool.
- Show on Map: Shows the item on the Map.
- Grab ticket: Grabs the ticket and opens it in the Ticket Details.
- Open in tab: Opens the ticket in a new register card in the Ticket Details.
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