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The comment interaction (which can be activated by using the COMS workflow button) allows you to set a piece of information, which is displayed for everyone looking at the specific ticket. If a ticket has a comment it will be displayed in the History section. Setting up a comment can be useful for internal communication. You can also mark your comment as a public comment that will be also visible to customers.

Go to COMSComment

  1. Click on the workflow button COMS.
  2. Click on Comment.
  3. Insert the comment into the Enter Message field.
  4. (Optional) Decide if your comment should be a public comment, which will be visible to customers.
  5. Click Save to send your comment.
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