Welcome to the Fieldcode Manual

Tip: Start typing in the input box for immediate search results.

Release Notes for the Fieldcode Admin Panel

TypeAreaExplanation
FeatureProcess: Ticket Workflow Monitoring24 January 2022
• We have created a new self-help page, "Ticket Workflow Monitoring", to support your team in monitoring ticket issues in the workflow where your dispatchers or help desk can go to and attempt to progress a stuck ticket, by sending it to an advanced step
FeatureProcess: Conditions24 January 2022
• You can now extend your existing conditions with additional checks to monitor the SLA field and/or the Subcategory field which has its own warning and critical timers
ImprovementGeneral24 January 2022
• We updated the filters to include an "in" operator for -
Access: Permissions, Process: Automated Actions, Ticket Duration, Dispatch: Skills
ImprovementProcess: Ticket duration24 January 2022
• You can now filter ticket durations by Device subcategory
FixAccess: Users24 January 2022
• Entering a ZIP code is no longer mandatory to create a temporary location
Was this article helpful?
How can we improve this article?
Please submit the reason for your vote so that we can improve the article.
Table of Contents