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Release Notes for Fieldcode admin panel
July
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| Type | Area | Explanation |
|---|---|---|
| Feature | Optimizer menu is now named Service Delivery | 28 July 2022 Introducing the Service delivery menu! • The “Optimizer” menu changed it's name to “Service Delivery” menu • The new menu includes a new tab for FMA Delivery that allows you to activate multiple simultaneous tickets which allows the FMA user to start more than one ticket at a time without having to report on previously opened tickets |
| Feature | Dispatch: Groups | 28 July 2022 • We have included a new “in” operator for the Groups filter, now you are able to use multiple comparison values for one condition |
| Feature | Projects | 8 July 2022 • Users can now setup the “End user not reached” settings for individual projects |
| Improvement | Settings: System Connection | 28 July 2022 • Further improvements to the System Connection UI, editing and displaying Chips, dynamically searchable operations when mapping • Added confirmation popups for admins to confirm changes in certain cases to address datatype validity |
| Improvement | Access: Permissions | 28 July 2022 • Partner engineers are now clearly marked in italics with their name and partner company in brackets when attempting to assign them to Roles • The total number of available and selected users has been added to the Users tab |
| Improvement | Access: Groups | 28 July 2022 • Partner engineers are now clearly marked in italics with their name and partner company in brackets when attempting to assign them to Dispatch Groups |
| Improvement | Access: Users | 28 July 2022 • We now provide a query that you can use to check for any tickets that still require some attention before you are able deactivate the user |
June
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(08.06.2022 - 14:55) - Timeline Performance Boosts and AWS Global Accelerator
This will reduce latency immensely for affected users (eg. in India) since requests are from now on routed to nearest available data centers. Please restart your browser.
| Type | Area | Explanation |
|---|---|---|
| Feature | Process: Automated Actions | • @partner alias has been added as an option |
| Feature | Access: Users | • Adding a location for a user has been simplified and it is now much easier to input an address • We have expanded the Users form with a new “Delivery” tab that allows you to directly assign a user to any of your dispatch groups as a dispatcher or as an engineer within one view |
| Feature | Access: Permissions | • We have added a switch on the filter tab that, when active, limits the user to see their assigned tickets only |
| Improvement | General | • When a new Fieldcode account is created the account holder will also be set as the Dispatcher automatically |
| Improvement | Process: Custom fields | • Audit related columns (Last edited/Created, etc.) have been added to the Custom Fields table view |
| Improvement | Settings: System connection | • General improvements to the System Connection UI |
| Improvement | Process: Automated Actions | • Typing "@" will now display the list of aliases for action Create ticket Info |
| Improvement | Process: AA / Email templates | • New alias "@Timezone" added to list |
| Fix | Process: Automated Actions | • Using AND or OR will no longer crash the application when using the filters |
May
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| Type | Area | Explanation |
|---|---|---|
| Feature | Access: Partners | Introducing Partner Accounts! • You are now able to create partner companies, partner users and partner engineers inside Fieldcode admin panel in order to utilize them in Fieldcode work place. |
| Feature | Dispatch: Dispatch groups | • You are now able to assign specific users as dispatchers for specific dispatch groups, which allows them to only see the dispatch groups that they are assigned to |
| Feature | Access: Permissions | • You are now able to filter out individual buttons for all your custom roles |
| Feature | Welcome here! | Introducing our new manual! • Fresh and modern design • Improved topic search capabilities • Improved and easier navigation • New topic structure • You can rate topics (Rating System - Direct Feedback) • Improved table of contents gives you the option to quickly jump inside a topic • Quick copy links to easily share help with others • Responsive UI (Support for smart devices) • Last updated dates ensure improved maintenance • Topic print option • Overhauled topics with more focus |
| Improvement | Settings: System connection | • Improved user interface and user experience • Endpoint paths were improved • UI improvement to mapping dropdowns expression editor |
| Fix | Dispatch: Dispatch groups | • We fixed an issue with dispatch group filters for "is equal to" • You can now create and save a group without assigned engineers |
| Fix | Dispatch: Skills | • No more crash on new created skills when you go to Assign to tickets tab |
| Fix | Process: Forms | • Unnecessary and failing requests when clearing the form type dropdown were stopped |
April
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| Type | Area | Explanation |
|---|---|---|
| Improvement | Dispatch: Dispatch groups | • We have introduced new validation safeguards in order to prevent removing engineers from dispatch groups where they have active tickets |
| Improvement | Process: Custom fields | • Updated UI element , replaced the "x" with a trash bin to indicate deletion |
| Performance | Dispatch: Dispatch groups | • Performance improvements to improve opening dispatch groups faster |
| Fix | Access: Users | • Updated error message for when email addresses are already in use |
February
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| Type | Area | Explanation |
|---|---|---|
| Feature | Process: Workflows | • Workflow page goes live which displays the workflows and their steps |
| Feature | Settings: System Connection | • Introducing our new System Connection which allows you to connect Fieldcode with other external applications |
| Improvement | Access: Permissions | • Dispatch group is available for filtering |
| Improvement | Dispatch: PUDO | • Added the missing create and edit columns |
| Fix | Dispatch: Groups | • We fixed an issue where sometimes engineers would be displayed in the wrong dispatch group |
| Fix | Process: Custom fields | • A proper error message will display if too many characters are used |
January
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