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Release Notes for Fieldcode admin panel

TypeAreaExplanation
FeatureOptimizer menu is now named Service Delivery28 July 2022
Introducing the Service delivery menu!
• The “Optimizer” menu changed it's name to “Service Delivery” menu
• The new menu includes a new tab for FMA Delivery that allows you to activate multiple simultaneous tickets which allows the FMA user to start more than one ticket at a time without having to report on previously opened tickets
FeatureDispatch: Groups28 July 2022
• We have included a new “in” operator for the Groups filter, now you are able to use multiple comparison values for one condition
FeatureProjects 8 July 2022
• Users can now setup the “End user not reached” settings for individual projects
ImprovementSettings: System Connection28 July 2022
• Further improvements to the System Connection UI, editing and displaying Chips, dynamically searchable operations when mapping
• Added confirmation popups for admins to confirm changes in certain cases to address datatype validity
ImprovementAccess: Permissions28 July 2022
• Partner engineers are now clearly marked in italics with their name and partner company in brackets when attempting to assign them to Roles
• The total number of available and selected users has been added to the Users tab
ImprovementAccess: Groups28 July 2022
• Partner engineers are now clearly marked in italics with their name and partner company in brackets when attempting to assign them to Dispatch Groups
ImprovementAccess: Users28 July 2022
• We now provide a query that you can use to check for any tickets that still require some attention before you are able deactivate the user
TypeAreaExplanation
FeatureProcess: Automated Actions• @partner alias has been added as an option
FeatureAccess: Users• Adding a location for a user has been simplified and it is now much easier to input an address
• We have expanded the Users form with a new “Delivery” tab that allows you to directly assign a user to any of your dispatch groups as a dispatcher or as an engineer within one view
FeatureAccess: Permissions• We have added a switch on the filter tab that, when active, limits the user to see their assigned tickets only
ImprovementGeneral• When a new Fieldcode account is created the account holder will also be set as the Dispatcher automatically
ImprovementProcess: Custom fields• Audit related columns (Last edited/Created, etc.) have been added to the Custom Fields table view
ImprovementSettings: System connection• General improvements to the System Connection UI
ImprovementProcess: Automated Actions• Typing "@" will now display the list of aliases for action Create ticket Info
ImprovementProcess: AA / Email templates• New alias "@Timezone" added to list
FixProcess: Automated Actions• Using AND or OR will no longer crash the application when using the filters
TypeAreaExplanation
FeatureAccess: PartnersIntroducing Partner Accounts!
• You are now able to create partner companies, partner users and partner engineers inside Fieldcode admin panel in order to utilize them in Fieldcode work place.
FeatureDispatch: Dispatch groups• You are now able to assign specific users as dispatchers for specific dispatch groups, which allows them to only see the dispatch groups that they are assigned to
FeatureAccess: Permissions• You are now able to filter out individual buttons for all your custom roles
FeatureWelcome here!Introducing our new manual!
• Fresh and modern design
• Improved topic search capabilities
• Improved and easier navigation
• New topic structure
• You can rate topics (Rating System - Direct Feedback)
• Improved table of contents gives you the option to quickly jump inside a topic
• Quick copy links to easily share help with others
• Responsive UI (Support for smart devices)
• Last updated dates ensure improved maintenance
• Topic print option
• Overhauled topics with more focus
ImprovementSettings: System connection• Improved user interface and user experience
• Endpoint paths were improved
• UI improvement to mapping dropdowns expression editor
FixDispatch: Dispatch groups• We fixed an issue with dispatch group filters for "is equal to"
• You can now create and save a group without assigned engineers
FixDispatch: Skills• No more crash on new created skills when you go to Assign to tickets tab
FixProcess: Forms• Unnecessary and failing requests when clearing the form type dropdown were stopped
TypeAreaExplanation
ImprovementDispatch: Dispatch groups• We have introduced new validation safeguards in order to prevent removing engineers from dispatch groups where they have active tickets
ImprovementProcess: Custom fields• Updated UI element , replaced the "x" with a trash bin to indicate deletion
PerformanceDispatch: Dispatch groups• Performance improvements to improve opening dispatch groups faster
FixAccess: Users• Updated error message for when email addresses are already in use
TypeAreaExplanation
FeatureProcessWorkflows• Workflow page goes live which displays the workflows and their steps
FeatureSettingsSystem Connection• Introducing our new System Connection which allows you to connect Fieldcode with other external applications
ImprovementAccessPermissions• Dispatch group is available for filtering
ImprovementDispatchPUDO• Added the missing create and edit columns
FixDispatchGroups• We fixed an issue where sometimes engineers would be displayed in the wrong dispatch group
FixProcessCustom fields• A proper error message will display if too many characters are used
TypeAreaExplanation
PerformanceAccessUsers• On-call duty performance improvements
PerformanceDispatchGroups• Dispatch group performance improvements
FixAccessUsers• On-call duty timezone backend saving issues corrected
• Fixed issues with creating on-call duties with different timezones
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Next 2021 – Admin Panel
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