Welcome to the Fieldcode Manual
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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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- Articles coming soon
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Fieldcode Mobile App
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Fieldcode Customer Portal
Last updated:
Release Notes for Fieldcode Admin Panel
December
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Type | Area | Explanation |
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Feature | Users | • Location: map updates after user changes address |
Fix | Automated Actions | • Aliases names cleaned up • Actions: changed the FROM input • Added additional checks for action objects when mapping through data |
Fix | Browsers | • Fieldcode favicon is now visible in dark mode |
Fix | Dispatch groups | • Area definition: adjusted map functionality • Resources: no longer duplicates assigned users • Resources: setting group to inactive now displays correctly • Resources: Dragging and dropping of users now works with search active • Resources: searches can now be cleared with "x" |
Fix | General | • My settings: removed the X button • Adjusted search bar width • Adjusted column sorting for datetime fields |
Fix | Header | • Properly fits for all resolutions |
Fix | PUDO | • PUDO's (PickUp and DropOff) locations can now be added |
Fix | Ticket scoring | • Overlay score points correct style |
Fix | Users | • Location: country drop down corrected • Working hours & availability: loading issues corrected • Working hours & availability: Absences can now be deactivated • Absence: substitute search results adjusted • Location: drop down behavior corrected |
November
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Type | Area | Explanation |
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Feature | FWP / FAP | • Enable culture based units and display in work place / admin panel • You can customize your settings with your personal preferences for date & time formats and unit distance • You can find all the localization options under My settings in the top right corner of both the work place & admin panel |
Fix | Account | • Fix style |
Fix | Automated Actions | • Automated Action name is missing as table column • Validation forces me to enter CC and BCC • Wrong validation after moving Action to main overlay - Condition and comparison value resolved wrongly |
Fix | Backend | • Resource availabilities are not updated on time when we remove a working day for the PUT request |
Fix | Browser | • Edge does not load account.fieldcode.com/admin page but returns a blank page |
Fix | Conditions | • Validation error in condition form |
Fix | Dispatch groups | • Filter gets deleted if special characters are input but still success message • Make undo available only after initial change |
Fix | Email templates | • Aliases not available in Subject and Body of Email templates • Name change in overlay does not change in list after save |
Fix | General | • Missing translations for error messages in all overlays • Overlay/Child Overlay behavior is not compliant with Style Guide • Banner messages stack and do not automatically disappear • Find the main cause for address is missing |
Fix | Home | • Corrected header |
Fix | Indications | • No header for page: INDICATION |
Fix | Skills | • Wrong/missing translations for skills • Skills - Category creation |
Fix | Ticket duration | • List shows description field but overlay does not |
Fix | Users | • Name change is not applied to table view • Table menu • Minimum length of first/last name: allow 1 character as well • Skills: Skill added to one user is assigned to all • Working hours: Can not leave any day blank |
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