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How to export ticket data to Excel
Excel Export allows users to download all the essential ticket’s data that can be found in the Ticket Table, like the Ticket’s ID, Status, SLA, LSDT, Category and rest of the available columns for further usage.
You are able to export Tickets from Table all over the General Search and Extended Search.
To do the Excel-Export, you simply need to filter the tickets using the General or Extended Search and press the Download Button. Depending on the amount of filtered tickets, the Excel spreadsheet will be generated even in as fast as couple of seconds and a dialog box will show up letting you decide, where to save the file. The exported file can hold information up to 1000 tickets.