Fieldcode Manual

Tip: You can use filters for better results

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How to use the General tab

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The General tab lets you look for all tickets inside the ticket system. You also can share tickets with colleagues from here, and download and export tickets in an excel file. The General tab is especially useful for finding the tickets of every workflow without using the more complicated syntax of the expert tab.

Inside the Work Place go to the Ticket Pool →  → General

The General tab in the Ticket Pool

Purpose of the General tab:

  • General tab: The General tab gives you the opportunity you look for particular tickets or ticket-sets inside the ticket system.
    You can also use free-text search queries in this tab.
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